Verify your identity
Verify your identity

Verify your identity

🗣
After accepting the T&Cs and other legals, you have signed up with Bobbob (great decision!

How do I verify my identity?

  1. Next, you will be asked to verify your identity. (This page can take a second to load, so please be patient)
  2. You will be asked to:
    1. Accurately enter the details of either your:
      • Australian (🇦🇺) Drivers License, or
      • Passport (🌍); and
    2. Answer some basic identity questions (name, address, date of birth - the usual)
  3. If all of that goes smoothly, you will be asked a final few questions in order to complete the process. This information is necessary for us to keep you and the Bobbob App safe from bad 🦹🏼  actors.
  4. Finally, we will notify you via email once your verification is complete!
  5. If step 2 did not go as planned and you are unclear as to why you were unable to proceed- you can email us at support@bobbob.co

Troubleshooting and FAQs

What documents can I use for verification?

You only need one form of identity- either an Australian driver’s license (🇦🇺) or your Passport (🌍).

We know that Australia is a brilliant melting pot of cultures and we have many residents with non-Australian passports. As such, we do accept non-Australian passports, but you do need to be an Australian resident.

If you’re here for a long holiday and not resident in Australia- we cannot offer you an account right now, but please do email us so we can bring Bobbob to your home country!

Why can’t I use a Proof of age card or Medicare Card

We use Third-Party Providers to help us verify your details (so we can focus on giving you the best App experience). Our provider decides on which documents to accept, however, we can always ask for favours, especially if it’s for you.

What happens if verification fails?

A Bobbob teammate will contact you via email and ask you to:

  • Send your ID documents securely via Email, OR
  • Click a link sent either via Text or Email, which will ask you to:
    • Take a photo of your documents, and
    • Take a selfie 🤳

Why does Bobbob need my Identity Documents?

We partner with regulated investment partners to generate high yields on your money. Under Australian law, we need to verify your identity in order to open accounts for you and meet Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. We are registered with ASIC and AUSTRAC and do what we need to do to comply with AUSTRAC’s requirements and play our part in assisting AUSTRAC to prevent, detect and respond to criminal abuse of the financial system and to protect the community from serious and organised crime.

All your personal information is encrypted and we only share it with our financial partners for identity verification purposes.

Why is Bobbob only available to Australian residents?

Good things take time... We’d like to build a solid community and focus on serving our invite-only customers within Australia for now- ensuring that they have a seamless, simple and all-round superior savings experience with Bobbob. However, we must admit that we have our eyes on other locations for the future. So watch this space, fans abroad!

If you’re in a country other than Australia and think Bobbob would be great fit- pop us an email at info@bobbob.co and we’ll see what we can do!

Why is Bobbob asking about my source of funds?

We do this for your safety. And ours. And everyone’s. Bobbob is registered as a designated service provider with AUSTRAC. Under Australian law, and more specifically Anti-Money Laundering (AML) regulations, we need to comply with AUSTRAC’s requirements and play our part in assisting AUSTRAC to prevent, detect and respond to criminal abuse of the financial system and to protect the community from serious and organised crime.

So what does this mean for me?

Well, the simple translation of this, is that bad 🦹🏼  actors lurk in the shadows and sometimes try to use financial platforms such as ours. As such, it is important that we know where you earn the money you invest with us in order to maintain safety standards of the Australian financial community.

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